Frequently Asked Questions

General consultations cost ₦2,500. Specialist consultations are ₦5,000. Follow-up appointments with the same doctor are ₦2,000. First-time users get a FREE 15-minute health screening. There are no hidden fees—the price you see is what you pay.

Yes, absolutely. Every doctor on AirTook is fully licensed by the Medical and Dental Council of Nigeria (MDCN). We verify all credentials before onboarding any doctor to our platform.

AirTook is a telehealth platform that connects Nigerian patients with licensed doctors via smartphone or computer. We make healthcare accessible, affordable, and convenient—no hospital visits required for most consultations.

We offer general medicine consultations, specialist consultations, mental health support, women's health services, chronic disease management, prescription refills, and health screenings. For emergencies, please call 112 or visit your nearest hospital.

Yes! We have doctors available 24 hours a day, 7 days a week, including weekends and public holidays. Healthcare on your schedule.

AirTook serves patients across Nigeria. As long as you have internet access, you can use our services from anywhere—Lagos, Abuja, Port Harcourt, rural areas, everywhere.

Visit care.airtook.com, create an account (takes 2 minutes), browse available doctors, select your preferred time, and pay. You'll receive a confirmation via SMS and email. It's that simple!

Yes! You can browse doctor profiles, see their specialties, experience, and patient ratings, then book with the one that fits your needs.

Most consultations last 10-20 minutes. Complex cases may take longer. If your doctor needs more time, there's no extra charge—you only pay the initial consultation fee.

Yes. You can add family members to your account and book consultations on their behalf. Just provide their basic health information during booking.

Doctors wait up to 15 minutes. If you're more than 15 minutes late, the appointment may be cancelled, but you can reschedule for free within 24 hours.

Absolutely! We encourage continuity of care. Follow-ups with the same doctor cost only ₦2,000 (₦500 less than new consultations).

We verify each doctor's MDCN license, medical degree, professional indemnity insurance, and conduct background checks. Only fully licensed, qualified doctors join our platform.

You can rate your consultation and choose a different doctor next time. If you're unhappy, contact us within 24 hours for a refund or free rebooking with another doctor.

Yes. We have specialists in cardiology, dermatology, pediatrics, psychiatry, and more. Specialist consultations cost ₦5,000.

Yes. Doctors can see your previous consultations, diagnoses, and prescriptions on AirTook. This ensures continuity of care and better treatment decisions.

We accept debit/credit cards (Visa, Mastercard, Verve), bank transfers, and USSD codes. All payments are processed securely through Paystack.

You pay before the consultation when booking. This ensures your appointment is confirmed and respects the doctor's time.

No. The consultation price includes everything: doctor time, diagnosis, prescription, and medical records. The only additional cost is medications from the pharmacy.

We're working on HMO partnerships. Currently, consultations are out-of-pocket. However, at ₦2,500, it's more affordable than most insurance co-pays.

No. Our prices are the same 24/7, 365 days a year. ₦2,500 at 2 PM or 2 AM, weekday or weekend. No surge pricing.

Your doctor sends a digital prescription directly to your phone. You can then pick it up from our partner pharmacies or request home delivery.

Yes. Many of our partner pharmacies offer home delivery within 24 hours. You can choose delivery during or after your consultation.

Medication prices vary by prescription and pharmacy. We send your prescription to multiple partner pharmacies so you can compare prices and choose the most affordable option.

Yes. You can show your digital prescription at any licensed pharmacy in Nigeria, not just our partners.

Yes, for ongoing medications. Prescription refills cost ₦1,500 (no full consultation needed). The doctor reviews your history and reissues the prescription.

No! You can use AirTook directly from your browser at care.airtook.com. No app download required. A mobile app is coming soon for added convenience.

You can choose voice-only consultations (no video) which use much less data. As long as you can make a phone call over the internet, you can use AirTook.

AirTook works on smartphones (Android and iOS), tablets, laptops, and desktop computers. You just need a device with internet access and a browser.

Don't worry! The doctor will call you back immediately, or you can rejoin the same consultation room. Your time is extended automatically—no additional charge.

Email us at info@airtook.com, call +234 708 010 1674, or use the live chat on our website. Support is available 24/7.

Yes. All your consultation history, diagnoses, and prescriptions are stored securely in your account. You can access them anytime.

100%. We follow strict medical confidentiality standards. Your health information is encrypted, secure, and never shared without your explicit consent.

Only you and the doctors you consult with can see your medical records. We never sell or share your data with third parties.

All payments are processed through Paystack, a PCI-DSS compliant payment gateway. We never store your card details on our servers.

No. Video consultations are not recorded. Only text notes, diagnoses, and prescriptions are saved in your medical records.

Yes. You can request account deletion anytime by contacting support. We'll permanently delete your data within 30 days, except where required by law to retain medical records.

Yes. You can cancel up to 2 hours before your appointment for a full refund. Cancellations within 2 hours are non-refundable, but you can reschedule for free.

You get an automatic full refund. This rarely happens—our doctors are reliable and professional—but if it does, we make it right immediately.

Yes. We offer a satisfaction guarantee. If you're unhappy with your consultation, contact us within 24 hours for a full refund or free rebooking with another doctor.

Refunds are processed within 24 hours of approval. Depending on your bank, it may take 3-5 business days to reflect in your account.

If you don't show up within 15 minutes, the appointment is marked as a no-show. You won't receive a refund, but you can reschedule for free within 24 hours (one-time courtesy).