Help & FAQs

AirTook is a Nigerian telehealth platform that connects you with licensed doctors for virtual consultations. You can get medical advice, prescriptions, and follow-up care — all from your phone.

How it works:

• Sign up and complete your health profile
• Top up your AirTook wallet
• Book a consultation — Priority (immediate) or Scheduled (pick a time)
• Connect with your doctor via video or chat
• Receive your prescription, notes, and follow-up care plan

Aira is your AI-powered health companion on AirTook. Aira can:

• Listen to your symptoms and help you understand them
• Help you decide whether you need to see a doctor
• Answer general health and medication questions
• Send you proactive morning check-ins after consultations
• Help you book and manage appointments

Aira is not a replacement for a licensed doctor. For diagnosis and treatment, always consult a real doctor through AirTook.

Your AirTook wallet is a pre-paid balance used to pay for consultations. You top it up using Paystack (card, bank transfer, or USSD), and the consultation fee is deducted when you confirm a booking.

Consultation fees vary by duration:

• 15 min — most affordable
• 30 min — most popular
• 45 min — extended session
• 60 min — full session

Priority (immediate) consultations are priced higher than Scheduled consultations. You can view your full transaction history in the Wallet section of the app.

Tell Aira what's wrong — she will suggest booking a doctor. You can also tap the + button at the bottom of the chat screen, then choose "Book Doctor".

Choose between:

• ⚡ Priority — connects you immediately with an available doctor
• 📅 Scheduled — pick a date and time that works for you

Select your session duration, confirm payment from your wallet, and you're booked.

Go to your Appointments section in the app. Tap on the appointment you want to change.

• Reschedule — choose a new date and time
• Cancel — the consultation fee is refunded to your AirTook wallet within minutes

Cancellations after the doctor has joined the session may not be eligible for a full refund.

Family Health Hub lets you manage health for your whole household from one account. You can:

• Add family members (children, parents, spouse) via their email address
• Book consultations on their behalf
• View their health history and upcoming appointments
• Pay from your wallet or theirs

To add a family member, tap the family icon at the top of the chat screen. Each member must have (or create) their own AirTook account.

AirTook takes your privacy seriously. All health data is:

• Encrypted in transit and at rest
• Accessible only to you and your treating doctors
• Never sold to third parties
• Retained for 7 years as required by Nigerian medical records regulation

We comply with the Nigeria Data Protection Act 2023 (NDPA) and MDCN guidelines. You can request a copy of your data or deletion of your account at any time via the Privacy section of your profile or by emailing privacy@airtook.com.